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Link to John Blossom: Team Member Profile    
Instant Low Fruit: How Corzen Builds Profitable Professional Content from Web Mining
   
    22 November 2004
SUMMARY:
 
 
As publishers squirm to find new ways to leverage value out of long-established databases, a coterie of young companies is harvesting new data from the Web and coming up with highly targeted content products that are more about publishing than they are about the leading-edge technology that drives them. New York-based Corzen is one of this new breed that has concentrated on statistical analyses of Web sites used for job postings and for selling autos. Inventing new kinds of content from the "thin air" of the Web is an increasingly attractive business model for companies with knowledge of specific sectors' needs and access to highly affordable content development tools. That's great for a small company like Corzen - and something to think about for the bigger folks in the electronic publishing world.

Developing databases for publishing is a great business when you can find fresh and unique content, but for the most part the low-lying fruit for database publishers was picked clean ages ago. Yet there are companies that seem to have solved the low-lying fruit problem for database publishing with an ingeniously simple method: find new trees to harvest. Call it Web mining, data harvesting or what have you, one of the hottest areas in content technologies today is trying to filter out kernels of data and meaning from the planet's largest database - the Web. Some of the early efforts such as Eliyon have yielded pretty good fruit. Eliyon's culling of contact and profile information on professionals from raw Web pages has produced about 22 million entries, turning it into an increasingly trusted premium source for major corporations and content aggregators alike. Technology is a big part of Eliyon's success but its real win was to apply its technology successfully to a publishing problem that nobody else had yet defined or considered at the time of its inception: use the Web as the primary source for a marketable database of contacts.

But what if one could develop altogether new content from looking at Web pages? This bit of alchemy is the specialty of Corzen, a New York-based company that is focusing on very specific opportunities for developing valuable content by analyzing content from fragmented sources on the Web. It's first two primary targets have been statistics culled from cruising the Web sites of online job posting services and stats on online auto marts and auto dealer Web sites. Want to know whether job postings are up or down for engineers in Cleveland? Corzen's got it. Want to know which online service is used the most to sell Buicks in Philadelphia? Corzen has that too. Like Eliyon the Web scraping technology that powers Corzen's products is only the means to a publishing ends. Corzen spends a goodly amount of time understanding a marketplace and its information needs and then goes out to develop an information product with technology and offshore data cleansing talent that can pull information from the markets that it is targeting. Once developed and introduced, the uniqueness and immediate value of Corzen's data products wins the "crawlees" over for subscriptions and offers lots of upside value for other market participants trying to analyze the impact of ecommerce on specific markets. Financial analysts who are aware that newspaper job listings represent a dwindling percentage of advertised jobs, for example, are likely to find Corzen's unique data very useful.

While there are aspects to Corzen's Silicon Alley-style operations that look a lot like a young technology company it's really at its heart a database publishing company, having defined some pleasant groves of content to harvest with little or no immediate competition. There are relatively low barriers to entry for this kind of operation - Web mining technologies abound and there are plenty of offshore operations champing at the bit to use them - but Corzen's deep knowledge and awareness of specific markets and their content needs is likely to give it a highly targeted level of expertise which should keep it ahead of the pack in their chosen markets. What lessons can be learned from this lean and quick content development player? Here are a few thoughts for the moment:

  • Knowing your content market is more important than the technology that services it. A lot of investment money is chasing generalist content technology that may or may not have a chance to take hold in any specific marketplace. Companies like Corzen that focus on a specific business problem to be solved with content in specific markets are likely to succeed far more often than companies that come up with fleeting advantages in technology vision that waste a lot of time and money trying to find the markets that they will service best. If you have a good idea for a Web-generated content product, develop the content idea before the technology.
  • Being a publisher may not sound sexy, but it can pay the bills. Time and again technology companies sprout up and promise productivity gains that will justify big sales tags for enterprise clients, gains which generally hit human and technology limits long before any return on investment is reached. Concentrating on the end-result - valuable content - is a formula that's working increasingly well for publishing companies  developing workflow tools and online sites. There will always be market niches where clients will pay big bucks for proprietary content technology advantages, but increasingly it's a publishing licensing model that drives the sales what will keep your efforts growing.
  • Leverage human talent before machine talent in early stage content product development. For better or worse the era of offshore human resources is now a permanent part of the publishing world. Companies like Corzen can spring up practically overnight with far more cost-effectiveness than ever before using offshore talent and carefully selected local market talent to develop credible content sources. In this environment having the perfect technology for machine efficiency is generally not as important in the beginning of a content product development  process as having an affordable staff that can react quickly to changing content product development requirements and get product to market as quickly as possible.

Having great processing algorithms is important for tuning a process, but when inventing content out of "thin air" it's oftentimes the human mind's processing that will be the difference in early sales success. There are numerous opportunities out there for companies to take Corzen's approach to content development and bring along new ideas for highly valued content that leverage off of new content sources not managed traditionally by publishers or aggregators. Database publishers are wise to tune their existing models to reach new standards of content value within those models, but they should also consider how best to reach lower to invent new sources that might also provide high value to their client bases.

- John Blossom

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